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GENERAL TERMS AND CONDITIONS OF SALE

Preamble

The www.bleublancrouge.fr website is wholly owned by the company BLEU BLANC ROUGE together with all the associated rights. It is an informative e-commerce site which presents our collections. All partial or complete reproduction is systematically subject to the authorisation of the owners. However, hypertext links to the site may be authorised without any specific requests.

Acceptance of terms and conditions

The customer acknowledges, upon placing an order, that they have taken into account the special terms and conditions of sale presented on this screen and specifically declare that they accept them unreservedly.

These general terms and conditions of sale govern the contractual relations between BLEU BLANC ROUGE and its customer, and both parties accept them unreservedly. These general terms and conditions take precedence over any other terms and conditions featuring in any other document unless it has been specifically decided otherwise in writing. The website shall enable BLEU BLANC ROUGE to offer the majority of its products (referred to hereinafter as the “Products”) for sale to purchasers in their capacity as consumers aged 18 or over with full legal capacity.

These General Terms and Conditions of Sale shall govern the relations between the company BLEU BLANC ROUGE and customers wishing to make a purchase or browse the Website. The customer must abide fully by these terms and conditions to be authorised to order a product proposed on the website. In the event of the amendment of these general terms and conditions of sale, the applicable terms and conditions of sale shall be those in force on the date of the order.

Products

The photographs illustrating the products provide a faithful representation of the delivered products and fall within the scope of the contract. However, the Customer is informed that the images, photographs and colours of the items proposed for sale may not correspond to the actual colours due to the effect of the Internet browser used on the computer.

In the event of errors, the liability of BLEU BLANC ROUGE may be incurred with regard to images, which does not take into account characteristics linked to Internet browsers and specific high-tech media. The majority of the products proposed for customers by BLEU BLANC ROUGE are in stock in our warehouse.

Orders

The automatic recording systems are considered as proof of the nature, content and date of the order.

BLEU BLANC ROUGE shall confirm acceptance of the customer’s order using the email address provided by the latter. The sale shall only be concluded upon confirmation and payment of the order. BLEU BLANC ROUGE reserves the right to cancel any orders from a customer with whom disputes are outstanding relating to the payment of a previous order. The information provided by the purchaser upon placing the order shall be binding on the latter: in the event of errors in the recipient’s name and address, the seller shall not be held responsible for not being able to deliver the product.

We reserve the right to refuse an order for legitimate reasons, for example in the following cases:

  • The item ordered is no longer in stock;
  • We have not been able to obtain payment authorisation;
  • An error has been identified in the information relating to the product, including in relation to the price or a promotion; and/or
  • If we suspect fraudulent activity.

BLEU BLANC ROUGE undertakes to honour the orders received subject to availability and, in the case of insufficient stock, to inform the customer by any appropriate means. The Customer may then cancel their order and be reimbursed, if applicable, for the amounts already paid.

Delivery

Deliveries shall be made using the So Colissimo service of La Poste or by transport companies. Products shall be shipped within 24 – 48 hours after the preparation of the order by our services. During promotion periods, the www.bleublancrouge.fr website will have to deal with an extremely large volume of orders which will make the order preparation times longer. Deliveries may take around 12 working days in certain cases during these times.

Deliveries shall be made by presenting the product directly to the intended recipient of the product or, in their absence, to an individual authorised by the customer. Any delays shall not authorise the purchaser to claim damages. Following confirmation of an order, BLEU BLANC ROUGE undertakes to post all the items ordered by the purchaser within a maximum of 12 working days. It should be noted that all orders are shipped from France.

Moreover, in the case of deliveries outside mainland France, the customer undertakes to pay all product import taxes, customs’ duties, VAT and any other taxes payable according to the laws of the country receiving the order.

All orders placed on the www.bleublancrouge.fr website shall be intended for the personal use of the customers. Said customers or other recipients of products shall refrain from reselling the products in part or in their entirety. BLEU BLANC ROUGE shall not be held legally liable if the customer fails to settle taxes.

In the event of obvious defects, the purchaser shall have the right to return the products concerned under the conditions provided for in this document.

Force majeure events, which release the seller from their delivery obligations, include the following: wars, riots, fires, strikes, accidents and climatic incidents.

It is important to check your parcel upon arrival. If you wish to express any reservations to the transport company in the event of missing or damaged items you can contact us on +33 (0)4 42 65 40 54. Subject to availability, an order may be delivered in several instalments to the customer (partial shipment). In this case, the customer shall only pay for one delivery. If the customer wishes to use 2 delivery addresses, they must place 2 orders with the associated delivery costs.

Money-back guarantee

The main features of the items are always presented on www.bleublancrouge.fr in the product information. The Customer is informed that the images, photographs and colours of the items proposed for sale may not correspond to the actual colours due to the effect of the Internet browser used on the computer.

If they are not satisfied, the Customer shall be granted a period of thirty days from the shipment date to return the product and obtain reimbursement for amounts already paid. This period shall include the legal withdrawal period of seven days provided for in Article L121-20 et seq of the French Consumer Code.

In order to make a return request, we invite you to click on the tab "History of your orders". Then, click on your order reference and use the form below. Select the item (s) you want to return and confirm your return by clicking on the "generate a return" tab.

Within 24 hours, you will be able to print the return coupon, summary of your return (item (s) to be returned, return number, delivery address, etc.), which can be downloaded under "my returns". The return voucher must be printed and inserted in the package to be returned, no return can be validated without it.

You will then receive, within 24 hours and by mail, a Colissimo prepaid label to be pasted on your package.

Returns must be made within 30 days of shipment of your order.

The item will have to be returned in the new condition, in its original packaging and accompanied by a return voucher. Items returned incomplete, damaged, damaged, worn or dirty will be taken back. The customer shall be reimbursed for the returned item within a maximum of thirty days from its receipt by BLEU BLANC ROUGE. The customer must retain proof of the return, namely a return by registered post or any other means indicating a definite shipment date.

The reimbursement shall be made by crediting the corresponding amount to the customer’s bank account which was debited at the time of the transaction or by means of a credit note (excluding postage).

The legal withdrawal right and the money-back guarantee shall not apply to items which have been made to the specific requirements of the customer or to highly personalised items.

In the case of an exchange, credit note or reimbursement, the new item(s) shall be returned intact in their original packaging together with any accessories, instructions and Return/Exchange.

For people living outside metropolitan France, must return their order back by registered mail to the following address:
BLEU BLANC ROUGE
PAYANNET DISTRICT
CHEMIN CHABANU
13120 GARDANNE
LA FRANCE

If the withdrawal right is exercised, BLEU BLANC ROUGE shall be bound to reimburse the amounts paid by the customer without costs, with the exception of return costs. The reimbursement shall be made within a maximum of 30 days. The return costs and the risks associated with product returns shall be covered by the customer in all cases. Items which are returned incomplete, broken, damaged, deteriorated or soiled by the customer shall not be reimbursed. However, BLEU BLANC ROUGE shall not charge transport costs in the case of exchange.

Prices

Prices shall be expressed in Euros.

The price indicated in the product information does not include transport. The price indicated in the order confirmation is the final price, expressed including all taxes and VAT for France and EEC countries. This price includes the price of the products, product handling, packaging and storage costs, transport and service launch costs.

Payment

The price charged to the customer is the price indicated in the order confirmation sent by BLEU BLANC ROUGE. The product price shall be payable in cash on the date of the actual order. The payment shall be made by bank card with the acronyms CB.

If using PAYBOX, the payment shall be made via our bank SMC by bank card or PayPal. Your bank card number is therefore transferred to the bank’s servers and your payment is made directly to the bank in a secure environment without passing via the shop’s server. After validation by the customer, the order will only be considered effective when the bank payment centres concerned have given their authorisation. In the event of refusal by said centres, the order shall be automatically cancelled and the customer informed by email. Furthermore, BLEU BLANC ROUGE reserves the right to refuse orders from customers with whom a dispute is outstanding.

Disputes

This contract shall be governed by French law.

In the event of difficulties in the application of this contract, the purchaser shall have the option, prior to any legal action being taken, to seek an amicable solution notably with the assistance of a professional association in the branch, a consumers’ association or any other advisor of their choice. It should be pointed out that the seeking of an amicable solution does not interrupt the “brief duration” of the legal guarantee or the length of the contractual guarantee. It should be pointed out that, in general and subject to the appreciation of the courts, compliance with the provisions of this contract relating to the contractual guarantee presupposes that the purchaser shall honour their financial commitments towards the seller.

Complaints or disputes shall always be received with attentive benevolence and it is always presumed that the party taking the trouble to expose their situation is acting in good faith. In case of a dispute, the customer shall strive first of all to reach an amicable solution with the firm. Failing that, the civil courts shall be competent irrespective of the delivery location and payment method accepted.

Personal information

The personal information collected in the context of distance selling must be recorded, as this information is essential for the processing and forwarding of orders and the establishment of invoices and guarantee contracts. Failure to provide this information shall result in the order not bring validated. In accordance with the Data Protection Act, the processing of personal information concerning customers must be declared to the National Commission for Information Technology and Civil Liberties (CNIL). The customer shall be granted (Article 34 of the law of 6 January 1978) the right to access, amend, correct and delete data concerning them, which they may exercise with BLEU BLANC ROUGE.

All the information concerning your account shall only be used within the framework of your commercial relationship with the company BLEU BLANC ROUGE. This information shall never be shared with third parties or sold. Your bank information shall never enter into our possession. Your details enable us to process your order and inform you about important changes affecting the functionalities. They are also used for statistical purposes or in the context of surveys in order to improve our website and the services which we offer. We may also send you information relating to products and services at any time (by email or by post) in addition to information on promotions and special offers presented by BLEU BLANC ROUGE. You may unsubscribe at any time if you do not wish to be contacted on these subjects.

All the text, comments, photos, brands, graphics, concepts, illustrations and images used on the www.bleublancrouge.fr website are the exclusive property of BLEU BLANC ROUGE and are protected by intellectual property rights in France and worldwide. The total or partial reproduction of the website is strictly prohibited.